Privacy policy.
How we collect, use, and protect your information when you use our website or services.
Last updated: June 2026
This Privacy Policy explains how Stretch Therapy Kenya handles your personal information. We keep the language plain and the policy short. Questions? Email us.
1. Information we collect
Information you give us
When you enquire via our website, WhatsApp, email, phone or in person, we may collect:
- Your name and contact details (email, phone number)
- Information you share about your health, injuries, or goals, where relevant to your session
- Messages you send us
Information collected automatically
When you visit our website, basic technical data is collected by Google Analytics:
- Browser and device type
- Anonymised IP address
- Pages visited and time on site
- Referral source
2. How we use your information
We use the information you give us to:
- Respond to your enquiries and confirm appointments
- Plan and deliver stretch therapy sessions safely
- Send you appointment reminders (via WhatsApp, with your consent)
- Maintain basic business records
We use automatically-collected data to understand how the website is used and to improve it.
3. Sharing your information
We do not sell your personal information. We only share it where necessary:
- With service providers who help us run the studio (e.g. our CRM, email and analytics tools), bound by confidentiality
- Where required by Kenyan law or to protect our legal rights
- With other health professionals, only with your explicit consent
4. Data security
We take reasonable steps to protect your information: HTTPS encryption, access controls, and reputable service providers. No system is perfectly secure, but we work hard to keep your data safe.
5. Your rights
You have the right to:
- Ask what we hold about you
- Correct inaccurate information
- Request deletion (subject to legal record-keeping obligations)
- Opt out of marketing messages at any time
To exercise any of these, email stretchtherapykenya@gmail.com.
6. Cookies
We use a small number of cookies — strictly necessary ones to make the site work, and analytics cookies (Google Analytics) to understand usage. You can control cookies in your browser settings; disabling them may affect site behaviour.
7. Data retention
We keep information for as long as we need it:
- Session & health records: 7 years (medical-records practice)
- Contact & enquiry records: Up to 2 years after last contact
- Analytics data: 26 months (Google Analytics default)
- Financial records: As required by Kenyan tax law
8. Third-party services
Our website relies on a few third parties:
- Google Analytics — website analytics (Privacy policy)
- FormSubmit.co — contact form delivery (Privacy policy)
- Google Maps — embedded map for our location (Privacy policy)
- Cloudflare — site hosting and security (Privacy policy)
9. Children's privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe we have, please contact us so we can delete it.
10. Changes to this policy
We may update this policy occasionally. The most recent version will always be on this page, with a revised "last updated" date.
11. Contact
For any privacy-related question, reach us at:
Stretch Therapy Kenya
Village Market, Limuru Road, Nairobi, Kenya